Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your book purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where refunds are not permitted:

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days of receipt.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again or the PayPal account you used to make the purchase.

If you’ve done all of this and you still have not received your refund, please contact us at books@alexstaniforth.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged on receipt.

Shipping returns

To return or exchange your product, please contact books@alexstaniforth.com for shipping details and procedures.

You will be responsible for paying for your own shipping costs for returning your item, unless the item is exchanged due to damage or defects of our own error. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You may consider using a trackable shipping service as we don’t guarantee that we will receive your returned item.